Service & Support

We're Here to Help

Comprehensive support for your business needs. Get help through multiple channels, anytime.

Support Channels

Choose Your Preferred Way

Multiple support channels to serve you better

Live Chat

Chat with our AI assistant instantly, or connect with human agents during business hours.

Response: Instant · Click to Chat

Ticket System

Submit support tickets and track their progress. Perfect for complex technical issues.

Response: < 4 Hours
Resources

Documentation & Guides

Find answers in our comprehensive documentation

Help Center

Step-by-step guides, tutorials, and FAQs for all JoyProxy products.

Browse Documentation

OpenAPI Center

Interactive API console for endpoint docs, request building, and live debugging.

OpenAPI Center

About JoyProxy Support

JoyProxy has been providing enterprise-grade proxy IP and network solutions to businesses worldwide. Our commitment to excellence extends beyond our products to our comprehensive support system.

We understand that technical issues can impact your business operations. That's why we've built a multi-tier support system combining AI-powered instant assistance with experienced human support agents ready to handle complex challenges.

Registered Office

AI Genius Tech Limited

Flat 2401-16, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Hong Kong

support@joyproxy.com

98%
Satisfaction Rate
< 2h
Avg Response Time
24/7
AI Support
10K+
Happy Customers
FAQ

Frequently Asked Questions

Quick answers to common questions

What Products Do You Offer?
JoyProxy offers four proxy IP network families: Residential (rotating, static, and custom), ISP (static and custom), Mobile 4G/5G (rotating traffic), and Datacenter (static and custom). We also provide JoyTunnel port forwarding, desktop tools, and free AI integrations (OpenClaw Skill, AI MCP, AI Assistant), plus open-source Proxy Server and Proxy Client software.
Can I Try the Service for Free?
Self-serve accounts buy what they need and pay as they go—there is no signup credit. Enterprise customers can request a trial by ticket; describe your use case and our team will review it.
Do You Provide API Access?
Yes. Paid Proxy IP plans include REST API access for endpoint generation. Generate API keys in your dashboard or Endpoint Generator, and use the OpenAPI Center for interactive documentation and live testing. AI MCP and OpenClaw Skill are also available for AI workflow integration.
What Payment Methods Are Supported?
On the website you can pay with PayPal, credit or debit cards (Visa, Mastercard, AMEX, JCB), or your account balance (including recharge bonuses). The JoyProxy desktop app also supports Alipay and WeChat Pay for in-app subscriptions. JoyTunnel supports PayPal and credit cards in the app.
What Is Available for Free?
Free offerings include AI Assistant for all users, OpenClaw Skill and AI MCP (with an AI Access Token from your dashboard), plus open-source Proxy Server and Proxy Client downloads. Help Center docs and the OpenAPI console are also free to use. Proxy IP and Web Scraping API are pay-as-you-go, with top-up bonuses on qualifying recharges.

Ready to Get Started?

Join thousands of satisfied customers and experience the JoyProxy difference

Help CenterView Plans & Pricing

Instant activation · Up to 30% top-up bonus · Flexible pay-as-you-go pricing