Privacy Policy

1. Introduction

JoyProxy ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit joyproxy.com and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to JoyProxy services including:

• Proxy IP Services: Short-term, long-term, and custom proxy IPs
• AI Assistant: Customer support and developer assistance

2. Information We Collect

2.1 Personal Information

When you create an account or purchase services, we may collect:

• Account sign-in identifier and optional profile details you choose to provide
• Username and password
• Payment information (processed securely by third-party providers)
• Company name (for enterprise accounts)
• Billing and shipping addresses
• Phone number (for account verification)

2.2 Usage Information

We automatically collect information about your use of our services:

• IP addresses and access times
• Traffic usage statistics and data consumption
• Device and browser information
• Pages visited and actions taken
• Proxy IP extraction and usage logs

2.3 Product-Specific Data Collection

Proxy IP Services:

• IP whitelist addresses
• Proxy extraction timestamps
• Geographic location of requested IPs
• Traffic consumption data

AI Assistant:

• Chat history and queries
• Support ticket information
• Feedback and ratings

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Develop new products and services
• Monitor and analyze trends and usage
• Protect against fraud and abuse
• Personalize your experience
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment Processors: PayPal, credit card processors
• Hosting Providers: Cloud infrastructure providers
• Analytics: Website analytics services
• Customer Support: Support ticket systems

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights:

• Comply with legal obligations
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of our users or the public

4.3 Business Transfers

In connection with a merger, sale, or transfer of assets, user information may be transferred as part of the transaction.

4.4 With Your Consent

We may share information when you explicitly agree to share it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmission is encrypted
• Secure Storage: Sensitive information is encrypted at rest
• Access Controls: Role-based access to user data
• Regular Audits: Security audits and security testing
• Authentication: Multi-factor authentication options
• Monitoring: 24/7 security monitoring and alerting

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

• Account Information: Duration of account + 3 years
• Transaction Records: 7 years (for tax compliance)
• Usage Logs: 90 days
• Support Tickets: 2 years

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Correct inaccurate or incomplete information
• Deletion: Delete your information (subject to legal requirements)
• Portability: Export your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Restrict processing of your data
• Objection: Object to processing of your data

To exercise these rights, use the support or account tools available on our website.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience
• Analyze traffic and usage patterns
• Provide targeted advertising

8.1 Types of Cookies

• Essential Cookies: Required for service functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Help us understand usage
• Marketing Cookies: Used for advertising

8.2 Cookie Control

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

9. Product-Specific Privacy

9.1 Proxy IP Services

• We do NOT log your browsing activity through our proxy IPs
• We do NOT store the content of your requests
• We only log extraction timestamps and traffic consumption
• Your real IP address is protected and not shared

9.2 AI Assistant

• Chat history is stored for service improvement
• You can request deletion of chat history
• AI responses are logged for quality assurance
• Personal information in chats is protected

10. International Data Transfers

JoyProxy operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers:

• Standard Contractual Clauses (SCCs)
• Privacy Shield Framework (where applicable)
• Binding Corporate Rules
• Other legally approved mechanisms

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Showing an in-product or on-site notice for significant changes

Your continued use of the service after changes constitutes acceptance of the new policy.