Frequently asked questions

Answers are grouped by topic. Open a category to scan the questions, then expand the one you need. Dashboard labels such as Users & Whitelist, Endpoint generator, and Invoices stay in English, matching the console.

If you still cannot find what you need, use Live Chat on joyproxy.com — assistant and human support work together there.

Products and network choice

Four networks, Rotating / Static / Custom, compliance, and welcome credit.

Extracting and using proxies

Generating endpoints, gateways, sticky sessions, and connection rules.

Authorization and account security

Tokens, IP whitelist, username/password, and account safety.

Web Scraping API

Credits, parameters, concurrency, and how hosted fetch differs from proxy IP.

Clients and open-source tools

Browser extension, Tester, Proxy Server, and Android Client.

Purchase, billing, and invoices

Plans, payments, recharge bonuses, invoices, and refunds.

Errors and connection troubleshooting

HTTP codes, failed connects, and what to check first.