Invoices
The Invoices page provides full ledger tracking, purchase records, and downloadable receipts for accounting and reimbursement.
Ways to open Invoices:
- Open My Account and select the Invoices tab;
- On Overview, click the Account Balance figure;
- Direct link: Invoices.
Page layout
Invoices consists of two tabs: Balance and Orders. Traffic consumption curves and hourly usage belong to the Usage tab of each proxy service (such as Residential Proxies) rather than the billing section.
1. Balance
Tracks all credits and debits affecting your wallet balance, including:
- Top-ups: Inbound deposits completed through PayPal, Credit / Debit cards, Apple Pay, Google Pay, WeChat Pay, UPI, or USDT.
- Balance spend: Deductions when purchasing proxy packages or renewing plans using account balance.
- Adjustments: Refunds, admin credits / deductions, and welcome credit claims or expirations.
2. Orders
Lists every product order across network types (Residential, Mobile, Business, Datacenter) and formats (Rotating, Static, Custom, Web Scraping API). It displays the product name, plan specs, amount, and the payment channel used.
PDF invoice downloads
Official PDF invoices with transaction IDs and company letterhead are provided for actual financial transactions only:
- Eligible for PDF download:
- Wallet recharges: In the Balance tab, every top-up transaction includes a PDF download button.
- Direct purchases and renewals: In the Orders tab, orders paid directly via external payment channels (PayPal, Credit / Debit card, Apple Pay, Google Pay, WeChat Pay, UPI, etc.) provide a PDF download button.
- Ineligible for PDF download:
- Balance payments: Orders paid using account balance do not show a PDF download (the funds were already receipted when topped up).
- Internal ledger deductions, refunds, manual credits, and promotional rewards do not offer invoice downloads.
- Batch download: Setting a date range and clicking Batch download invoices (ZIP) exports all eligible transaction PDFs within the selected window.
Frequently asked questions
- USDT deposit not showing: If you closed the payment window after transferring funds, open My Account → Profile and click Claim USDT to trigger an on-chain scan.
- Billing discrepancies: If you have questions about any charge, note the order ID or timestamp and submit a Ticket for support.
- Company tax invoices: If you need a formal invoice issued to a specific business name and tax ID, contact us via Live Chat.