Close account

JoyProxy lets you permanently close the account yourself, in line with common privacy rules.

Path: My Account → Security & API → Close account.

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Irreversible effects

Closing the account cannot be undone. Read this before you confirm:

1. Purchased products stop immediately: After close, every running proxy product (unused rotating traffic, active Static and Custom Dedicated ports, Web Scraping API Credits) is voided. You cannot keep using them or restore them later.
2. Remaining balance is forfeited: Available Balance is forfeited with the account. It cannot be refunded, cashed out, transferred, or merged into another account.
3. History and invoices go away: You cannot Log In again. Order history and PDF invoices are no longer available. If you need records for tax or expense claims, download them from Invoices before you close.
4. Cut production dependencies: If this account’s tokens drive production crawls or forwarding, switch to a backup account first.

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Three confirmation steps

To prevent accidental loss, close requires three confirms:

1. Open My Account → Security & API, scroll to the bottom, and click Close my account to open the wizard.
2. Read each screen and click I understand, continue:
   • Purchased products will be voided;
   • Remaining balance will be forfeited;
   • Final confirmation.
3. On the last step click Close my account. Sessions are revoked, assets are released, and the browser is signed out.

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Accounts that cannot close here

If you see This account type cannot be closed here. Please contact support., the account is often an enterprise contract customer, has unpaid postpaid invoices, or is under risk review. Open Help Center and use Live Chat or Tickets so an account manager can settle the commercial side and close offline.