Forgot password

If you forgot the Log In password, you can reset it from the registered email in a few minutes. You do not need to wait for a support review.

Open the reset password page

You can also open the Log In page and click Forgot password? under the password field.

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Self-service steps

1. On the reset page, enter the full email address bound to your JoyProxy account.
2. Click Send reset link.
3. Open the inbox for a password-reset message (if nothing arrives in about 2 minutes, check spam).
4. Open the unique reset link and go to the new-password page.
5. Enter a new password (at least 6 characters; mix of letters and numbers is recommended) and submit.
6. After the reset succeeds, return to Log In with the new password.

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Security notes

• Link lifetime: Reset links expire (usually after 30 minutes) and work only once. If a link is dead, submit the form again.
• Not the in-console change path: If you are already signed in and you still know the current password, change it in the console instead: My Account → Profile → Change Password. You do not need the email reset flow.
• Official staff will not ask for your password: JoyProxy engineers and Live Chat agents never ask you to send a Log In password. If someone in chat or social channels asks for it “for debugging,” refuse.