Live Chat
Live Chat is JoyProxy’s real-time support channel. Use it when you are choosing a plan, stuck on first-time proxy setup, or need a fast check on service status.
How to open it
You can start a chat in two places:
- Console Live Chat page
Click Support in the left sidebar, or open Live Chat in the browser. - Bottom-right bubble
On the JoyProxy homepage or any console page, click the support bubble in the bottom-right corner to open the chat widget.
When Live Chat is the better fit
- Pre-sales: Unsure whether fingerprint-browser isolation, multi-store e-commerce, or a crawler should use Rotating Residential or Static Dedicated;
- Setup: User/Pass failures in Chrome, Firefox, AdsPower, or Python/Scrapy that you want to debug live;
- Recharge and orders: You just paid or bought a plan and want a human to confirm it landed;
- Incidents: Sudden network errors — confirm whether a node is in maintenance or the whole service is degraded.
What to send first
To help support diagnose in a few minutes, have ready:
- The account email;
- The product line (Rotating Residential, Static Dedicated, or Web Scraping API);
- The client (Python requests, cURL, AdsPower, Browser Extension, and so on);
- A full error screenshot or terminal output (mask passwords and Master User Token).
Create ticket from chat
If the issue is large (cross-facility routing, a large billing recon, or a config change that needs engineering), staff can turn the chat into a Tickets thread with Create ticket. You do not have to restate the context.